General Support Policies
We're going to do everything we can to make sure your system works. There’s hardly anything we can’t help with.
Have an issue when we are closed? Here's how to schedule after-hours support.
Hacked cameras have been a news item. Here's a list of best practices to prevent that from happening to you.
SCW's Password Reset Policy, Requirements, and Procedure.
Support documents and guides for our 2014-2017 camera lines
What to do if things go wrong
How to do advanced replacement and other return-based issues
Need to use another camera brand? Here's what you need to know for us to help you.
You can see and download these manuals and other PDF-based technical documents.
If you need some help with GoToAssist/FastSupport, check out our guide.
Upgrading your firmware and installing the plugin.