Documentation, Policies, and Operational Guides.
General Support Policies
All your Frequently Asked Questions in one place.
Have an issue when we are closed? Here's how to schedule after-hours support.
Hacked cameras have been a news item. Here's a list of best practices to prevent that from happening to you.
SCW's Password Reset Policy, Requirements, and Procedure.
Support documents and guides for our 2014-2017 camera lines
What to do if things go wrong
How to do advanced replacement and other return-based issues
Need to use another camera brand? Here's what you need to know for us to help you.
You can see and download these manuals and other PDF-based technical documents.
If you need some help with GoToAssist/FastSupport, check out our guide.
Upgrading your firmware and installing the plugin.