Support Portal
We're extremely happy to help you set up your system and troubleshoot any issues. Our support hours are from 9 AM - 7 PM, Monday - Friday (EST). We are available via chat, email, phone, and remote PC screen-sharing.
Support: 828-352-2242
Email: support@getscw.com
General Support Policies
Totally Free Support Policies
We're going to do everything we can to make sure your system works. There’s hardly anything we can’t help with.
After Hours Support
Have an issue when we are closed? Here's how to schedule after-hours support.
Best Practices for Preventing IoT Hacks
Hacked cameras have been a news item. Here's a list of best practices to prevent that from happening to you.
Password Reset Policy & Procedure
SCW's Password Reset Policy, Requirements, and Procedure.
SCW Support FAQ
All your Frequently Asked Questions about security camera systems, in one place.
Warranty Policy
What to do if things go wrong
RMA Policy
How to do advanced replacement and other return-based issues
Third-Party Camera Support Policy
Need to use another camera brand? Here's what you need to know for us to help you.
Manuals and Technical Guides
You can see and download these manuals and other PDF-based technical documents.
GoToAssist Guide
If you need some help with GoToAssist/FastSupport, check out our guide.
