Support Portal

Documentation, Policies, and Operational Guides.

General Support Policies

SCW Support FAQ

All your Frequently Asked Questions in one place.

After Hours Support

Have an issue when we are closed? Here's how to schedule after-hours support.

Improving Cyber Security for Physical Security

Hacked cameras have been a news item. Here's a list of best practices to prevent that from happening to you.

Password Reset Policy & Procedure

SCW's Password Reset Policy, Requirements, and Procedure.

Vanguard, Networker, Super, Econ, Ambassador, Econ HD, and Executive

Support documents and guides for our 2014-2017 camera lines

Warranty Policy

What to do if things go wrong

RMA Policy

How to do advanced replacement and other return-based issues

Third-Party Camera Support Policy

Need to use another camera brand? Here's what you need to know for us to help you.

Manuals and Technical Guides

You can see and download these manuals and other PDF-based technical documents.

GoToAssist Guide

If you need some help with GoToAssist/FastSupport, check out our guide.

Internet Explorer / Firefox / Chrome are asking for a plugin

Upgrading your firmware and installing the plugin.