Support Portal

We're extremely happy to help you set up your system and troubleshoot any issues. Our support hours are from 9 AM - 7 PM, Monday - Friday (EST). We are available via chat, email, phone, and remote PC screen-sharing.

General Support Policies

Totally Free Support Policies

We're going to do everything we can to make sure your system works. There’s hardly anything we can’t help with.

After Hours Support

Have an issue when we are closed? Here's how to schedule after-hours support.

Best Practices for Preventing IoT Hacks

Hacked cameras have been a news item. Here's a list of best practices to prevent that from happening to you.

Password Reset Policy & Procedure

SCW's Password Reset Policy, Requirements, and Procedure.

SCW Support FAQ

All your Frequently Asked Questions about security camera systems, in one place.

Warranty Policy

What to do if things go wrong

RMA Policy

How to do advanced replacement and other return-based issues

Third-Party Camera Support Policy

Need to use another camera brand? Here's what you need to know for us to help you.

Manuals and Technical Guides

You can see and download these manuals and other PDF-based technical documents.

GoToAssist Guide

If you need some help with GoToAssist/FastSupport, check out our guide.

Internet Explorer Info / Edge IE Mode Guide

For information on the sunset of Internet Explorer and how to enable IE mode within Microsoft Edge.

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