After Hours Support
At SCW, our office is open from 9 AM to 7 PM (EST) Monday, through Friday. We all have unique schedules, however, and we understand these hours are not ideal for everyone, which is why we have a way to get setup or support no matter the hours that work for you.
Unattended Remote Support Instructions
Unattended remote support allows an SCW tech to diagnose or configure your security system while you’re not at the location. This is especially useful in situations where work hours may overlap with SCW support hours.
Please follow the directions carefully and provide all information possible.
1. Please ensure your computer is connected to the same local network as your SCW equipment
This means the same router as the computer and at the same location.
2. Download and install the unattended support program
3. Disable Sleep or Hibernation on your computer
Please ensure your computer is set not to sleep, or go to standby, and that your computer is logged in at the expected service day and time.
For Windows users follow this guide to prevent shutdown/sleep - Windows Guide
For Mac users follow this guide - Mac Guide