Store Policies

We pride ourselves on our amazing, free customer support, so don't be afraid to call or chat.

Our sales & tech support staff is available from 9-7 Monday - Friday (EST).

You can reach us at 855-914-2553 (toll free) or +1-828-483-4237 for international clients.

Alarm monitoring is available 24/7 and can be reached at 1-800-286-5699.

Industry Leading Warranties

We stand behind our products 100%, which is why we have some of the best warranties in our industry. If a product is defective, we will repair or replace it. Shop around; you won't find a better warranty than ours.

All active NVRs, DVRs, IP cameras, and TVI cameras are warrantied for 3 years.

All Alarm products are warrantied for 5 years.

All accessories are warrantied for 1 year.

Even our clearance cameras are warrantied for 1 year.

Our Support Promise

We will be there for you when you need us. We won’t strand you on the job site without the answers you need to get the job done. Whether it means troubleshooting an issue or helping you get your cameras online, we're here to support you and our products every step of the way. You’ll have access to our techs for the life of the product and it never costs you anything.

Support FAQ

What does your support cost?
It is 100% free.

How long does it last?
For the life of the product.

When my warranty is up, what does your support cost?
It is still 100% free.