Third-Party Support Policy
At SCW we pride ourselves on having the easiest setup in the industry. When you combine our cameras and NVRs the process is completely plug-and-play, no complicated networking required.
Third-party cameras make the setup significantly more complicated due to the fact that ONVIF does not support direct connections like SCWEasyconnect. This requires your third-party camera to be plugged into an external PoE switch, assigning an IP, and configuring ONVIF settings on the camera. This often requires manufacturer specific software or instructions that SCW technicians are unable to support.
SCW is unable to support third-party cameras beyond showing you where to enter the information to connect the camera. You are responsible for finding an open IP on your LAN, assigning the IP to the camera, and finding out what protocol and ports it may use, as well as any steps to activate ONVIF on the camera.
Under no circumstances will SCW install or support third-party software to configure third-party cameras. SCW technicians are also unable to contact other manufacturers for information on the third-party camera.
Third-Party Checklist - Steps for Support
The following checklist is provided. These steps must be completed before an SCW technician can provide support:
- ▢ The third-party camera(s) must be on a separate PoE switch connected to your network/router (ONVIF does not support direct connection)
- ▢ The third-party camera has been assigned an IP matching your local network
- ▢ The third-party camera is at least ONVIF 2.0 Profile S compatible and ONVIF compliance mode is turned on (if applicable)
- ▢ The port information is gathered, including web port, RTSP port, management, and any other ports the camera may use.
Please contact the camera’s manufacturer for assistance with any of these steps and information required.
Note: Even after this setup certain features such as motion detection, motion recording, time sync, audio, PTZ control, etc may not be supported and relies entirely on the ONVIF version of the camera and the implementation by the manufacturer.
For more information check - our Knowledge Base Article on ONVIF Compliance