What's New? Quarterly Update: Q2 2023
Here's what's trending in the industry, what's new at SCW, and what content, guides, and resources we created in the last 90 days.
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Don’t just Record Crime - Prevent it!
Another big trend in 2023 has been the shift to having someone else monitor your cameras during the hours that your business is closed. Remote Guarding is a hybrid monitoring system where your team monitors the camera system while you are open and then outsources the monitoring while you are closed.
What's driving the market to adopt after hours monitoring?
Much Cheaper than a Night Guard's Salary
Managers/Owners Don't Love Getting Woken Up a Night
Retail and Catalytic Converter Theft Crime Waves
Reduce Crime. Faster Police Dispatch
How Remote Guarding Works
You tell us when you are closed and that you want to outsource monitoring. So for example, 7pm to 7am every weekday and all day Saturday - Sunday.
During this time frame, a professional monitoring station will monitor your cameras for alerts, and a real human will assess the threat and monitor the scene. If there’s a threat, they can respond by calling police, calling you, using the camera's speaker (if it has one), to tell potential criminals they are being watched and the police are coming, or even notifying your on premise guards. The response is customizable to fit your unique needs.
You still manage the system during operation hours.
Remote Guarding Pricing
Pricing is custom and based on the number of cameras, locations, and duration monitored, but for someone with the above schedule that would breaks down to about 33 cents per hour per camera.
In the above scenario, you would be looking at 100-300K in salary (depending on location cost of living) for the two and half night guards it would take to cover the 108 hours that the business is closed.
Remote Guarding is extremely cost effective.
We released these new devices in Q2 2023:
In Q1 2023, The Survail platform AI:
Analyzed:
Found 7 Million Events of Note
Detected:
2 Million People
5 Million Vehicles
The Survail cloud platform had 64 releases in Q2 2023.
New Features
Support Access and Visibility
You can request help from a support agent, get support, and see when support is accessing your device.
Permission and Roles Updated
Updated user permissions and roles to reflect new features.
Search API
We created a search API for survail videos. Internal use only, for now.
New Search Filters
The first of our new search filters launched. This filter allows you to find events in exclusion zones. This allows you to ignore parked cars by putting exclusion zones around parking spots or adjacent properties, until you don't want to do that (say car vandalism or a break in at an adjacent property).
Improvements to Vault
Vault, our long term video evidence and incident report tool, got a tagging system, so that HR, Legal, and every other department can easily find incidents. We also added a way to move supporting video documentation (say the video with a certain number of hours surrounding an event) from the 24/7 timeline to Vault.
The SCW Team created 8 new videos:
The SCW Team Created 7 Case Studies, 2 White Papers, and 24 "How To" Style Support Guides:
The support guides can be found at Support Portal - Survail, our Catalytic Converter Whitepaper can be requested here, and Security Audit PDF can be requested here. Our new case studies are shown below.
Education
Richmond County School District discussed how improved resolution increased campus visibility and decreased injuries and disciplinary issues at 16 separate campuses.
Education
Del Norte County School District needed to modernize their security cameras with a dual retention backup policy at 12 separate campuses to help protect students, staff, and faculty.
Manufacturing
Woodgrain discussed how the Covid related spike in luber prices lead to an increase in crime, and how they sought out SCW to help.
Automotive
Parkway Ford discussed how SCW helped them reduce vandalism, lower liability risk, manage employees, and reduce vehicle theft.
Self-Storage
KO Storage discussed how SCW helped them unify their security platform to streamline access for both on-site teams and corporate management.
Banking
Seamen's Bank upgraded from analog cameras to a modern, digital, security platform that unifies their security across multiple locations.
Logistics
AFG Distribution brought SCW into their new distribution center construction to get coverage for the entire interior of the facility, exterior access control, and a communication system to assist drivers at the gate.