I tried to add my system to the phone app and it just gives me errors

App setup requires some networking setup on both the recorder and the router. We have a full guide at here. The first step is to assign an IP address to the recorder that corresponds to your network’s subnet. Second, port forward to allow remote access. Finally connecting via that public IP and appropriate port. If you need any assistance with this basic networking, feel free to give us a call at 1-866-414-2553 and we’ll be glad to assist you with your setup.