What happens if I forget the password to my NVR, DVR, or IP camera?
Due to strict security measures on the equipment, a password reset will require you to have a computer on the same local network as the recorder. From there we can generate an individual reset code based on the day, device, and serial number. In rare cases, password resets could take up to 2-3 business days. If you do not have the system on a local network or have a display connected, it will need to be sent to SCW for reset. Please see our Password Reset Policy and Procedure Documentation.