Privacy Policy

We collect information in several ways, including information you provide directly, information collected automatically, and information collected in connection with customer support, sales, installation, service, and account activity.

Information You Provide Directly

We may collect personal information that you provide when you:

This information may include:

Account, Order, and Transaction Information

If you create an account, we collect information needed to maintain your account and allow you to view orders, invoices, and related account activity.

If you place an order, we collect information needed to process, fulfill, ship, service, and support the order. This may include your name, contact information, billing and shipping address, order details, account information, and related customer service information.

Payment card information entered through our website is processed by Authorize.net. SCW does not store full credit card information. We store only truncated transaction ID digits and related transaction records as needed for order, accounting, fraud-prevention, support, and recordkeeping purposes.

Information Collected Automatically

When you visit our website, we may automatically collect information about your device, browser, network, and website activity. This may include:

We use this information to operate and improve the website, understand how visitors use the website, troubleshoot issues, improve the shopping and quote-request experience, measure marketing performance, and protect against fraud, abuse, and security risks.

Customer Support, Technical, and Service Information

When we assist customers with product support, installation, troubleshooting, maintenance, service contracts, remote access, account management, or related services, we may collect information needed to provide that support. This may include:

We use this information for the customer’s benefit, including to troubleshoot issues, provide support, improve system performance, coordinate service, and assist with customer-requested security needs.

Calls, Chats, and Communications

SCW may collect and retain communications with you, including emails, live chats, support tickets, voicemails, phone calls, and online meeting interactions. Calls and meetings may be recorded for training, quality assurance, customer support, documentation, and business purposes, where permitted by law.

SCW uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our security measures may include:

SCW is PCI compliant, secured by Norton, and security tested by McAfee. SCW is also a BBB registered company.

No website, system, or method of transmission is completely secure. While we work to protect information, we cannot guarantee absolute security.

SCW uses personal information for business and commercial purposes, including to:

SCW uses cookies, pixels, tags, analytics tools, advertising technologies, call tracking technologies, and similar technologies to operate our website, understand website usage, improve customer experience, measure marketing performance, attribute conversions, and deliver relevant advertising.

These technologies may collect information such as:

SCW uses tools that may include:

These tools help us understand how visitors find and use our website, measure the performance of advertising campaigns, improve the website experience, connect inquiries to marketing sources, and support sales and customer service operations.

SCW does not intend to use website search functionality to transmit raw user-entered search terms to advertising platforms. SCW has disabled site-search term tracking in Google Analytics 4 and may use additional controls designed to reduce or prevent collection of raw search terms by third-party advertising or analytics tools.

You can manage certain cookie and tracking preferences through our cookie banner or preference tools where available. You may also use the “Your Privacy Choices” request process described below.

SCW does not sell customer lists, and we do not sell, rent, or trade your name, email address, phone number, physical address, or customer account information to third parties for their independent direct marketing use.

We may disclose personal information to service providers, contractors, vendors, business partners, and other third parties when needed to operate our business, provide services, fulfill orders, support customers, and market our products and services.

These parties may include:

SCW may share contact details, project details, site information, installation information, service information, or support-related details with installation and service teams as needed to provide requested products or services.

SCW may disclose information when required or permitted by law, including to comply with legal process, respond to lawful requests, enforce our agreements, prevent fraud, protect security, or protect the rights, property, safety, and interests of SCW, our customers, or others.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

You have choices regarding certain information we collect and how we use it.

Privacy Requests

This form should be used for privacy requests, including requests to access, delete, correct, or manage certain uses of personal information.

Marketing Emails

You may unsubscribe from marketing emails by using the unsubscribe link included in our marketing emails. Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, support communications, invoice-related messages, account notices, or legally required communications.

Cookies and Advertising Preferences

You may be able to manage cookies through our cookie banner or preference tools where available. You can also adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

You may also use browser-based or platform-based advertising controls offered by advertising networks, browsers, and device platforms.

Account Information

If you have an SCW account, you may be able to review or update certain account information by logging into your account or contacting us.

This section supplements the rest of this Privacy Policy and applies to California residents. Terms used in this section have the meanings given to them under applicable California privacy laws.

SCW does not currently believe it is subject to all requirements of the California Consumer Privacy Act, as amended by the California Privacy Rights Act, based on the information available to us. However, SCW provides the information and choices in this section as part of our commitment to transparency and responsible privacy practices.

Categories of Personal Information We May Collect

Depending on how you interact with SCW, we may collect the following categories of personal information:

SCW does not knowingly collect personal information from children under 16 through getscw.com and does not knowingly sell or share personal information of consumers under 16.

Sources of Personal Information

We may collect personal information from:

Purposes for Collecting and Using Personal Information

We collect and use personal information for the business and commercial purposes described in the “How We Use Information” section above, including to provide products and services, process orders, support customers, improve the website, measure marketing performance, conduct sales and marketing activities, prevent fraud, maintain security, and comply with legal obligations.

Disclosure of Personal Information

We may disclose the categories of personal information listed above to the categories of recipients described in the “How We Share Information” section above.

Sale or Sharing of Personal Information

SCW does not sell customer lists, and we do not sell, rent, or trade your name, email address, phone number, physical address, or customer account information to third parties for their independent direct marketing use.

SCW uses third-party analytics, advertising, and measurement technologies. In some circumstances, applicable California privacy law may define certain disclosures of online identifiers, cookie identifiers, IP addresses, device information, website activity, or advertising interaction data to advertising or analytics partners as a “sale” or “sharing,” even when no money is exchanged.

We use Your Privacy Choices as the consolidated method for submitting privacy-related requests.

Sensitive Personal Information

SCW does not use or disclose sensitive personal information for purposes that would require a right to limit the use or disclosure of sensitive personal information under California law.

California Privacy Rights

Subject to applicable law and verification requirements, California residents may have the right to:

To submit a request, please use our Data Privacy Request Form: Submit a Data Privacy Request

We may need to verify your identity before fulfilling certain requests. Verification may require information sufficient for us to reasonably confirm that you are the person about whom we collected personal information.

You may authorize an agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you and may also require you to verify your identity directly with us.

We will not discriminate against you for exercising privacy rights.

Automated Decision-Making

SCW does not use automated decision-making to make decisions that produce legal or similarly significant effects concerning consumers.

SCW retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information, the context in which it was collected, and our legal, operational, accounting, security, support, warranty, service, fraud-prevention, and business requirements.

For example, we may retain customer, order, invoice, transaction, support, installation, and service records as needed to provide products and services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support customers. Marketing contact information may be retained until removal is requested, the contact unsubscribes, or the information becomes stale or no longer useful for legitimate business purposes.

When information is no longer needed, we may delete, de-identify, aggregate, or retain it as otherwise permitted by law.