For Returns (Non-Defective)
If you have chosen to return your equipment within thirty days, please contact SCW for an RMA number and RMA sheet to be included with your return. Failure to get an RMA may result in the return being sent back or delays in a refund.
Please include all original accessories and packaging. Also, be sure to double box and preserve any original packaging/boxes/etc. Damaged product packaging may result in a restocking fee. For more information check our full return policy here.
Note: Return shipping is not covered for non-defective items.
Defective Product Repair/Replacement
If an SCW technician has determined your product is faulty and requires a replacement you will have two choices in replacement, either a standard repair or an advance exchange.
Standard Repair: In this option, you’ll get a prepaid label to ship the defective product back to SCW. From here we’ll test and either repair or exchange the defective product and ship the product back to you.
Note: Older products and discontinued products may require standard repair.
Advanced Exchange: With an advance exchange we’ll ship you a replacement first, and then you ship back the defective product. Limiting your downtime. In order to process an advance exchange, we’ll need to take down a valid Debit or Credit card and put a hold charge for the cost of the product. The hold charge will be lifted when the defective product is received.
Note: Advance Exchange may not be available on all products or RMA situations and is up to the discretion of the SCW representative.
Defective equipment replaced during advance replacement are expected to be returned to SCW within 30 days. Failure to return may result in a charge to the card on file. Customers with outstanding late advance RMAs to return may also be ineligible for support or warranty claims until equipment is returned or paid for.
Shipping Speeds for RMA
All advance replacements after 30 days order date will be shipped UPS Ground.
All advance replacements prior to 30 days after order date will be shipped at the same speed of the original order.
If you’d like a faster shipping speed you are free to pay the difference from UPS Ground to your requested shipping speed.
All products outside of the US carry the same warranty. Shipping charges are not covered outside of the lower 48 US states.
Items unable to be repaired or items replaced under advance exchange may replaced with open box or refurbished items. They may feature minor cosmetic defects such as small scratches or marks.
Replacement items continue the balance of warranty from the original item. For example, if your item fails at 12 months and the item had a 36 month warranty, your replacement will carry on the remaining 24 months and not reset the warranty timer.