If for any reason, you aren't happy with what you bought from us, you can return or exchange it within thirty days of purchase if the equipment is still in "Like New" condition.
What if it isn't in "Like New" condition?
If the product is not in "like new” condition, there is a minimum 30% restocking fee for items returned within thirty days of purchase. If there is evidence of major physical damage, we reserve the right to refuse the refund.
There are no return options on Clearance or Refurbished items.
Shipping costs are not refundable. The cost to ship the item back to us shall be paid by the customer. If free shipping was used, the cost of the shipping will be deducted from the refund.
We cannot issue a refund until we have received the item back.
"Like New" Defined
The following items must be true to return a product and receive a full refund:
Extensive or excessive damage may invalidate your ability to return the product or cause the product to have a restocking fee.
All items must be undamaged and in their original cartons and packaging along with all accessories, documentation, and parts.
No wires or pigtails can be cut.
The product exterior must be intact and unmarked.
The original product box must be shipped in another "shipping" box (just like the way we shipped it to you).
No postmarks, labels, writing, or other damage can be on original product boxes.
The cable must be unopened (or still on the reel).
A Return Merchandise Authorization (RMA) number must be obtained from SCW prior to the return of any merchandise.
Returning without a proper RMA number and form will result in delayed refunds, a possible restocking fee, or having the RMA sent back to the sender.
Please allow up to seven business days for receiving and testing time.
An RMA number is only valid for thirty days.
To request an RMA number call our customer service number at 866-414-2553.
Advanced Return Policy
Advanced returns are for defective, DOA, or other warranty replacements.
Advanced Returns require a valid and active credit card on file.
Defective Equipment is expected to be returned within thirty days of the original RMA being issued.
If the item is not received within thirty days, full retail pricing may apply to the credit card on file.
If for any reason you are unable to return the equipment within thirty days please let a support representative know.
Products not returned within thirty days may result in the loss of support and/or warranty until the product is returned.
If the item is found to have physical abuse, neglect, or other related issues not covered by the warranty, you may be charged full retail pricing to the credit card on file and/or lose the ability to do advance replacements in the future.